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Customer services

Loyalty program
Promoting company

INFINITO sas with headquarters in Via Emilia 247b San Lazzaro di Savena (BO) – VAT number and Tax Code 02640321200.


The possibility of transforming the BISETTE POINTS into credit or the “LOYALTY PROGRAM – COCCOLA BISETTE” initiative is active from 1 August 2023 and will end on 31 July 2024.

The use of BISETTE POINTS must take place no later than 31 July 2024.


Purchases made exclusively on the website will give rise to participation.


Private end customers who purchase the promoted products.

Purchases with invoice by professional users with VAT number (retailer) are excluded.

How to participate and promoted products

The operation concerns all Bisù Gioielli and Bisù Sartoria products, for sale on this website, which will accrue points only when they are used for the purchase of Bisù products.

All products will give rise to the accumulation of BISETTE POINTS. The points are accumulated on the products purchased and not on the total (ie the shipping costs do not contribute to the accumulation of points) and in the same way they can be spent on everything but the shipping costs remain the responsibility of the customer.

All consumers who, in the period indicated in the DURATION paragraph, will purchase the Bisù products as indicated above will accumulate BISETTE POINTS.

To accumulate points, the consumer must be registered on this site by filling in all the fields in the appropriate registration form, entering their personal data; once the registration is successful, the Customer will receive a confirmation e-mail containing the access credentials to his own Reserved Area, within which he will be able to manage participation in this prize operation, view the balance of accumulated points.

The accumulation of points for purchases on this site will take place automatically.

In case of return of the order, together with the crediting of the amount spent, the relative BISETTE POINTS will be automatically reversed; in the event that the Customer has already used up the BISETTE POINTS accumulated with the purchase and subject to the return, the same will be reversed on the first subsequent purchase until the amount of points relating to the return is filled.

It should be noted that the request for prizes must be made by the Customer within the deadline indicated in the paragraph “DURATION”, by accessing his “Reserved Area” of the website

The BISETTE POINTS used will be deducted from the total number of points available in the applicant’s Reserved Area, and can no longer be used, not even for other prize operations or initiatives that envisage the use of BISETTE POINTS.

Similarly, any BISETTE POINTS used for other promotional activities promoted by the Promoting Company, unless otherwise specified, will be deducted from the amount of points present in the Reserved Area;

Any BISETTE POINTS that are not used within the maximum term indicated above, will lose their value and in fact will no longer be usable.

The Promoter reserves the right to propose more favorable conditions for the participants; these conditions will be brought to the attention of the recipients in the manner envisaged for the communication of the main initiative.

Transformation of points into credit (initiative excluded art.6cbis presidential decree 430/2001)

Participants can choose to use the BISETTE POINTS accumulated in their Personal Area to request the conversion of the same into credit that cannot be cashed in, in the following terms

Acquire no. 1 bisette point for every €1 (one euro) spent on products.

For every 100 points you will get €5 (five euros) to spend on products.

At the conversion request, a credit of the value corresponding to the number of points valued as described above will be made available.

It is possible to request a partial conversion of the accumulated BISETTE POINTS into credit; therefore, upon the conversion request, the BISETTE POINTS indicated and accumulated up to that date in the Reserved Area of this website will be transformed into credit.

The points used to request credit will reset the total number of points available in the Reserved Area; therefore, these points can no longer be used to request other credits or used in other ways.

The credit resulting from the conversion will be spendable exclusively on this website and can be used for the purchase of physical products and on the entire range for sale on the website (discounted products, personalized jewellery, including 9 and 18 kt ), promo codes excluding Gift Cards and Membership Cards

The operation to convert BISETTE POINTS into credit is NOT reversible.

The credit resulting from the points conversion cannot be cashed in, cannot be converted into cash, does not give the right to change and must be used by 31 July 2024.

Method of delivery of credits

The conversion into credit is exclusively the responsibility of the Customer who intends to participate in the initiative; in the event that the Customer does not exercise this right within the terms established by the mechanics set out in these regulations, the Promoter cannot be called into question under any circumstances.


The event will be publicized through promotional material, on this website and on the social networks of Bisù Bologna, Bisù Gioielli and Bisù Sartoria; the advertising message will be consistent with the rules of the prize operation and the Terms and Conditions document of the initiative excluded Art.6Cbis Presidential Decree 430/2001.

These regulations and the terms and conditions document of the initiative excluded Art.6Cbis Presidential Decree 430/2001, in the official version, are kept at INFINITO sas with headquarters in Via Emilia 247b San Lazzaro di Savena (BO) – – as a subject delegated by the Promoter to domiciliate the documentation relating to this event.

A certified copy of the original will be deposited at the headquarters of the Promoter while an extract copy will be available for the entire duration of the activity on this website

Any changes that, in compliance with the rights acquired by the participants, should be made to the regulation and to the terms and conditions of participation during the course of the activity will be promptly communicated to the Recipients with the same methods of communication to the public reserved for this regulation.

Processing of personal data

The Promoting Company declares that participation in this activity (award-winning operation and initiative excluded Art.6Cbis Presidential Decree 430/2001) presupposes the processing of the participants’ personal data for purposes strictly connected to the activity itself, in compliance with EU Regulation 679/2016 (GDPR) and subsequent amendments.

Personal data will be processed, with the aid of electronic tools, in full compliance with the provisions of EU Regulation 679/2016 (GDPR) for the purposes related to this prize operation, as well as for a period of time proportionate to these purposes on the basis of which the treatment is carried out.

The owner and manager of data processing is INFINITO sas – Via Emilia 247b 40068 San Lazzaro di Savena (BO) – which ensures that data processing will take place through the use of tools and procedures suitable for guaranteeing the safety and confidentiality of the participants.

The data received will be communicated exclusively to INFINITO sas and will not be disclosed to other companies.

Participants will be able to exercise, at any time, the rights provided for in EU Regulation 679/2016, among others, the right to obtain confirmation of the origin, existence or otherwise of personal data concerning them, their updating, rectification or integration, the right to object to the processing of the data.

The data collected may be communicated to third party companies or consultants which INFINITO sas uses for the management and implementation of the aforementioned prize operation. At any time it is possible to request the owner company to delete the data provided by writing or contacting the Promoter at the e-mail address

Final notes

Participation implies for the participants the acceptance of the rules and clauses contained in the regulation and the terms and conditions document without limitation.

The Promoting Company assumes no responsibility for any access problem, impediment, malfunction or difficulty concerning the technical tools, the computer/tablet/smartphone, the telephone line, the cables, the electronics, the software and the hardware, the transmission and connection, the internet connection not dependent on the Promoter itself which may prevent the participant from accessing the participation site and participating in the initiative.

Access to this site and participation are free, the connection costs will be exclusively those established by the participant with his manager.

Although not expressly provided for in this extract of the regulation, Presidential Decree 430/2001 will be implemented where applicable.

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